Application Review Time
The application review process typically takes 3–14 business days, depending on your health plan. If it’s been longer than this, feel free to reach out for an update.Referral Requirements
In some cases, your health plan may require a referral from your healthcare provider, which can take additional time. We will let you know if this is needed and guide you through the next steps.Contact Us
If you haven’t received any updates after the review period, feel free to contact our Customer Support team for more information. We’re here to help!
You can reach us by:
Phone: Call 866-291-9125
Text: Send a message to 833-923-2900
Chat: Download or open the app here to use the chat feature.
We’ll make sure to check the status of your application and provide any updates.